We wanted to thank you and your employees for the excellent, professional and courteous service your company provided. From the person who initially scheduled our appointment to the employee who repaired our washer. Some of your employees that we talk to about our problem were Tom, Mike and of course the gentlemen who repaired our machine, Clifford.
Our appointment was scheduled out in an expeditious manner and everyone was very accommodating.
We have used this company many times. Everyone we have dealt with has been fantastic. The counter guys in the store, the scheduling women on the phone and the service technicians that have been to my house have all been friendly, helpful and knowledgeable.
We want to thank you for helping us resolve our issues with our dishwasher. It was kind of you and the staff at Doc’s to go the extra step to get us new parts. Eric and his helper were kind and courteous when they were here. It seems that everything is in working order and we are quite pleased with that.Thank you, again.
I wanted to let you know how pleased I was with my recent purchase and service experience at your business.
On June 2nd I came home after work to discover that my dryer was not working properly. After researching the problem it looked as though I could make the repair by myself at a fairly low cost. However, I was skeptical because in my past experience “things rarely go as easily as you read about them on the internet or in books
I've used Doc's a few times and have had excellent service every time. I walk in and the staff at the counter is VERY knowledgeable and helpful. They know exactly what I need and have the parts in stock every time. This is a one stop shop for the DIY person and you will not have to make a return trip for the same problem.
Excellent Service!! We have always had excellent service at Doc's. One winter our elderly furnace boiler went out and instead of coming out & charging for a visit, they told my husband what to do over the phone to see what exactly the problem was and had the correct part waiting for him when he got to the store. They've always had the parts we need for whatever problem that comes up, from the washer to the stove to the furnace.
Had a recommendation to use Doc's Appliance. I waited 3 days for appointment (OK) and asked to be first on list for the day. They said they would try. It worked, my repairman came right on time and did the job in under an hour. Yes it cost to have someone come into your home and fix your stuff. Yes labor and parts are EXTRA. Come on - who wouldn't know this? My repairman knew what he was doing and was professional and friendly. Will recommend them to others.
I have used Doc's Appliance for several home appliance repairs and have never been disappointed. They were the first company I thought of when our office needed to have an appliance repaired in our break room. They were quick to respond and had our microwave up and running again. The tech was courteous and kept me up to date on the status of the repair. I would definitely recommend them to friends, family and business associates.
This company has always been very reliable and courteous during their appointments. Absolutely a great service! Previously, we had been getting repairs from a different company called A&E appliance. They are are horrible. Please avoid them at ALL COST. Ever since switching to Doc's, we have never had a problem, whatsoever. 5 STAR COMPANY FOR SURE!
We had a dent in our fridge door and service man Bill was very nice and helpful. They came when they said they would be there.They replaced the door in a timely manner. I would call them again for other appliances,
We have a warranty on our dishwasher, so ABC appliance sent out Doc's Appliance Service. They called the day before and said they would be out between 8 - 12, the technician came out at 11:30 (no call from them, but it was in the time frame). The technician introduced himself, and was very friendly. He found the problem and fixed it and was out in 1/2 hour. I would call them again for any problems.
So our oven blew out, and I gotta have my oven! So I called Docs appliance up, the lady was very nice on the phone, she got all the info she needed and scheduled a service guy to come by between 12pm-5pm. Well the guy got there at 12:45pm. He came in and got my oven up and running in less than 20 min. He answered all my questions even found the cost of a part for my oven and he only charged us the service fee to come out $69.95. We will definitely call them in the future.
I have been using Doc's for years , for parts and service . Recently I had you come out and fix my washer. I was very satisfied with the diagnoses , the speed in which you ordered the parts and the efficiency of the repairman . I always refer Doc's to my friends .
My refrigerator is still under warranty, so I had to call Whirlpool to have someone come out and fix an issue I was having with the ice maker. Doc's came out with the right part and made the repair in about a 1/2 hour. The tech explained why the problem was happening and the resolution. Satisfied customer.
Had my fridge serviced by Docs, and I must say what a great job well done..Very nice gentlemen that came out was just great...Thanks Docs for the excellent service that i received...
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Our 26 year old Maytag washer was having an issue with the water level fill as it was not shutting off at the selected level. Thus you had you shut the cycle off to stop the fill and prevent an overflow. I checked a You-Tube video on solving this problem and it suggested to check the air pressure valve as the possible problem. Did it with an ohm reader gauge and checked out good but I wanted a second opinion and went into Doc’s Store and had the employee at the counter checked it out too and found the same results.
Then “Joe” came over to assist and he suggested to check out the air pressure tube that connects to the side of the tub from the switch. He said often the tube will get clogged up at the entrance to the tub. Sure enough that was the problem. He suggested how to clean it out as well. Machine works good again so I am very thankful to Doc’s staff and especially to “Joe” for his knowledge to correct this issue. In this case info you would not find on the internet. I will continue to call on Doc’s for service or parts whenever I have an appliance issue. Great people there!!!
Your service technicians and counter support is always so helpful. Whenever there are any questions your staff goes above and beyond to explain. Thoroughly helpful!
very nice place to get my repair done.
AMAZING service!! Always answer ALL my questions and are very polite!! I highly recommend this company!
And make sure you ask for JD!!!
Doc’s technician JD was great ,very knowledgeable,friendly,neat, and courteous.If we ever have another issue Doc’s will be our first call . Debbie
our service technician was great , very prompt , friendly, and knowledgeable . JD did a great job and will request him if we ever have another issue . Thanks Doc’s
This is the second time I used Docs Appliance and great people.
Anthony fixed my wash machine which would not drain water.
Put a new pump in and had to work in a very enclosed area.
Excellent service and I highly recommend Docs.
We were very happy with the service we received from Doc’s!
I have used Docs in the past and will continue to use them. I will continue to recommend them to people who ask me.
– Christopher Nickson
I had doc,s appliance come out and the fellow that worked on my refrigerator really knew what he was doing and all is well now I would record them. From Jackie
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I had doc,s appliance come out to fix my refrigerator and was very impressed with the service Matt really knew what he was doing and all is well now . I would recommend them.
Dan repaired our gas dryer. He was friendly,efficient, knowledgeable and professional. His work is a great reflection of Doc’s Appliance Services. I have used their services for items under warranty with great results,and didn’t hesitate to get services when my appliance was out of warranty. Great value for me.
A Doc’s serviceman was dispatched to my home on 9/22 to repair my stove top. He said a part needed to be ordered, and I thought it would be 2-3 weeks before the repairs would be done…But to my pleasant surprise, they called the next day saying they’d gotten the part and would be out the following Tuesday, At the promised time, my stove top was quickly fixed..
Great job Doc’s!
A Doc’s serviceman was dispatched to my home on 9/22 to repair my stove top. He said a part needed to be ordered, and thought it’d be 2-3weeks before the the repairs were complete…To my pleasant surprise, they called Friday and came the following Tuesday, at the promised time and quickly completed my stove top repair. Great service!
Just had a repair man to the house and he was very helpful, very polite, courteous and he knew what he was doing. Give high marks to Danny the Serviceman.
The service technician, Jesse, who repaired our washer was curious, fast and very professional. He explained the problem so we were able to understand what was wrong. Other repair people we had to the house were no where near as professional as Jesse. We had had a problem with our microwave last year and the person who repaired it at the store was also very professional. I have never had a bad experience with DOC and would highly recommend them to any one who needed an appliance repaired.
Hello, Wow, Anthony just left our home after fixing our washing machine. He was knowledgeable and competent, explained what was wrong and gave me to options for the repair. We had a coupon which was excepted no questions asked. Anthony did a thorough job in a reasonable time. We will be calling Doc’s appliance service for any future appliance repairs. Thank you Anthony and Doc’s! Mary Miller
Our 17 year old Maytag washer was serviced by Glenn on Feb. 22,2016. He was very courteous,knowledgeable and pleasant. We have had other service people out but he was the best. Congratulations on a fine employee and a fine company. We will recommend you to friends.
Correction….The service man’s name is Jesse.
On January 11, 2016 our repairman/technician “Matt” diagnosed our refrigerator problem. Matt was professional, knowledgeable, and explained and researched our problem in detail. We would definitely use Doc’s Appliance Service for appliance repair in the future.
Had tech JD for service on my refrigerator a couple times. He was very professional and knowledgeable. Took the time to explain things to us. Would recommend him for any job. He also didn’t mind my nosey friendly dogs which was very nice. Thanks docs and JD!
The service we received on Saturday, April 18th, was prompt and very polite. The service technician was very concise and honest with us about all cost involved. We will recommend to ALL of our friends and family!!!!!
We had service today on our Whirlpool microwave. Bill and Jessie were prompt, very professional, honest, efficient and pleasant. The took care of our problem and went above and beyond. I would highly recommend Doc’s Appliance Service.
I was extremely pleased with my service today. Fast, efficient, courteous. Thanks, Anthony, for making this a pleasant experience.
From Tara H. in Berkley.
I am delighted! Not only that my dryer no longer sounds like a jet engine preparing to launch but also because Ralph was excellent. Throughout the appointment and his work, Ralph let me lurk over his shoulder, help as I could, and he answered all of my questions. Fantastic!
Thank you to Ralph and please know what a stellar technician you have in your employ. Ralph is a gem!
Excellent service received today! Technician was very professional, neat, and knowledgeable about what repair was needed. We have used them in the pasted and will to continue use them in the future. We will also recommend them to others.
From Diane G. in Shelby Twp.
I have used your services previously to the current service and have ALWAYS been happy with the service, pricing and attitudes of your representatives.
I will continue to use your services if and when needed. Thanks so much for your honesty and integrity.
Docs took care of us! Prompt service, they were friendly and courteous, clean and professional. The tech had the proper tools to complete the job and didn’t have to make a return trip. They are truly life savers, thank you Matt!
W O W!! Thank you all at Doc’s; Patty, Chris and others for Professional, Efficient, ‘spot on’ whatever the problem. All in family call, respect and are very happy w/every any issue resolved by your fine people!!!
Excellent service received today! Technician was very professional, neat, and knowledgable about what needed repair. Also had the necessary parts on hand!!! Thanks! Only bummer is that now my washer is fixed so I have no excuses on why my laundry is not done. 🙂
Very pleased with our serviceman Bill. He explained everything very clearly as to what had to be done as well as the billing. I would call him again because of his knowledge of Maytag appliances and feel comfortable doing so. He knew what he was doing and had the knowledge that made me feel comfortable. Lady of The House……
Anthony was in my home today in response to us smelling gas from our new kitchen aid appliance. The call was made on 1/13/2014 & Anthony was her at approx. 11am 1/14/2014 to proceed with repairs. (wow very impressive) During this time frame Anthony took the time to explain to me what the potential problems could be & proceeded to his repairs based on his test results. Prior to these actions Anthony was very conscious of his surroundings. Wore booties to protect the floors (touchdown), mats to pull the oven on, to again protect the floors (another touchdown), an additional matt to lay tools on (successful on sides kick), towels for counter to lay additional tools (field goal). It’s one thing to come into someones home for repairs, it’s true service to come in & genuinely be concerned about preserving the way WE live (total blow out). Extremely professional & very personable (looks like a victory). Thank You Very Much
Have had Doc’s personnel here at least 3 or 4 times and have always had nothing less than top notch and friendly service. Will not deal with anyone else with our appliances. Thanks Doc!